What is luxury silver-wear?
Nivaah jewels has created a niche for itself by introducing to the market a new standard of luxury. Our jewels are crafted in silver plated in 24 karat gold and embellished with both precious and semi precious stones.
What is the purity of silver used?
Sterling Silver pieces are based on hallmarked 92.5 sterling silver.
What stones are used in your pieces?
We use a combination of precious and semi precious stones in our pieces. Stone details about every piece are mentioned in their product descriptions. Here is a list of some stones that we very frequently use:
Do you use real pearls in your jewelry?
We use Fresh Water Pearls in our jewelry. We often use South Sea Pearls as well. Specifications are provided in product descriptions under every individual piece of jewelry.
What about the polish? How long does it last?
All our pieces have a 1.5 or 2 Micron Cold Polish, which when properly taken care of lasts up-till 5-8 years. You will be provided a Care Card upon purchase, which has instructions about proper jewelry preservation.
Do you also offer returns or refunds?
Kindly refer to our Refund Policy, which is only valid on products purchased on our website.
Do you also make fine jewelry?
Yes we customize fine jewelry pieces on a made to order basis. Kindly get in touch with our sales representative on+91-9649298750 for more details.
Where can we see more designs?
You may visit our instagram page . If you wish to view something specific that is not available on the website, you may contact our customer sales team on whatsapp +91-9649298750
I saw a design I liked on pinterest or instagram, can you make it for me in sterling silver?
Yes we can do that. You may contact our sales representatives on whatsapp +91-9649298750
What modes of payment do you accept?
We accept various modes of payment such as: Online Payments, Bank Transfers.
I wish to purchase a made to order piece of jewelry but I require delivery before 30 days, can you do that?
Yes, we would gladly comply and make sure you get your piece delivered in time. However, for any rush-order, there is a surcharge of approximately 10% depending on the urgency of the order.
I have messaged and called on the customer care number but no one has replied.
Our customer care service hours are from Monday - Saturday 10:30 am - 6:00 pm. All queries are usually answered within a few hours.
I have to attend an event in 2 days, should I order from your website today?
We usually take between 3-5 days to dispatch the product and it can take anytime between 2-7 days to reach you, depending on your location. We request you to order at least ten days in advance from the day of your event. In the case of Made To Order Products the time will differ considerably.
Where is my order?
Once your order has been confirmed with us, you will receive a confirmation email. You will receive another email once your product has been dispatched. This email will consist of a tracking number which you can then enter in the Track Your Order tab at the bottom of the website.
I have more questions. How do I enquire?
Kindly contact our customer service number +91 9649298750 or tap on the WhatsApp link which appears at the bottom left corner of our website.